Community’s report card on Council is in

Published on 14 December 2018

Community feedback gathered as part of Snowy Valleys Council’s Service Review Project was tabled at the December Council meeting, outlining growing satisfaction with Council’s performance and providing a clear picture of where resources should be directed.

“The Service Level Review is like a report card from the community about what we deliver and how we are performing as a Council,” said Acting General Manager of Snowy Valleys, Robyn Harvey. “After reviewing the first stage of feedback, I think an accurate summary would be ‘works hard, has shown improvement, but could talk more’.”

“The community’s overall satisfaction rating with Council showed a tremendous improvement from 7% in 2016 to 26%, demonstrating we’ve worked hard since the amalgamation to effectively deliver the projects and services required by the community.

“However, I recognise we still have more work to do to ensure the entire Snowy Valleys community feels engaged and connected with Council and can be proud of the way we go about our business,” continued Ms Harvey.

Feedback for the Service Review Project was obtained by a telephone survey of 405 residents, through Council’s online budget allocator tool and during four days of Community Sounding Board workshops with community representatives.

“This project is about gathering a diverse range of views from the community about how we deliver services in order to inform Councillors’ decision making processes around budget allocation, service delivery and project priorities for the next financial year,” said Ms Harvey.

The detailed commentary on individual services and feedback on priorities for future service delivery will be considered by Councillors in a series of workshops, commencing in mid-January.