Contact Council

ABN: 53 558 891 887

Snowy Valleys Council is committed to providing outstanding customer service. We encourage and value your feedback in accordance with Council’s Customer Service Policy.(PDF, 230KB)

Online Contact Form

We value your feedback.  How can we help you today? 

Please use our online contact form to get in touch, and we will respond as soon as possible during business hours.

Online Contact Form
Please note if you're getting in touch regarding water or sewer please include your address details so we may assist more accurately.
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Privacy Statement:

By completing this electronic form, you may be sending us personal information (i.e. name & email address). We may store this information provided by you in order to respond to your request or to otherwise resolve the subject matter of your comment. The email address and the contents of your email are stored in a secure area within our system and will not be used for any other purpose nor disclosed without your consent.

Click here to view our full privacy policy

 

By Phone

 1300 ASK SVC  (1300 275 782)

Snowy Valleys Council public business hours are Monday to Friday 8.30am - 4.30pm (excluding Public Holidays), during which time you will be able to receive assistance across our range of services.  

Non-urgent calls received outside of business hours will be responded to in a timely manner once business resumes.

Council After Hours Emergency Number

To connect with our on-call Duty Officer call 1300 275 782

 

 

 

In Person

When visiting a Council customer service counter please abide by all COVID-19 social distancing and good hygiene requirements

  • Socially distance as much as possible - NSW Health strongly advises people get fully vaccinated and wear a face mask where they cannot socially distance.
  • Tap to pay instead of using cash, if possible
  • Stay home if you feel unwell and call us instead on 1300 275 782 (1300 ASK SVC)
  • Wash your hands regularly with soap and water or use hand sanitiser

Tumbarumba Office - Bridge Street, Tumbarumba; P: 1300 275 782 (1300 ASK SVC)

  • Open from 8.30am to 4.30pm Monday to Friday
  • ServiceNSW counter hours:  Monday to Friday 9am - 4pm

Tumut Office - 76 Capper Street, Tumut; P 1300 275 782 (1300 ASK SVC)

  • Open from 8.30am to 4.30pm Monday to Friday 

 

 

 

By Email

Contact us via email: [email protected]

Please note our public business hours are Monday to Friday 8.30am-4.30pm (excluding Public Holidays), during which time you will be able to receive assistance across our range of services.

Emails received outside of business hours will be responded to in a timely manner once business resumes.

 

By Post

Contact us via the post

Snowy Valleys Council, 76 Capper St, Tumut, NSW 2720

  • We will respond in writing to your written enquiry within fourteen(14) working days.
  • If your enquiry cannot be completed within fourteen (14) working days, we will respond to you with the reasons why and the expected time frames.

We are committed to providing high quality customer service at all times.

 

 

Service NSW is designed to make it simpler and easier for local communities to access NSW Government services.

Snowy Valleys Council is the Tumbarumba agency for Service NSW, offering services including:

  • Driver licences
  • Driver/Rider knowledge tests
  • Driver testing
  • National Work Diary issue
  • Number plate transactions
  • Vehicle registrations and renewals
  • Boat licencing, registrations and renewals
  • Applications for Birth Death and Marriage certificates
  • Birth registrations
  • Contractor licence applications
  • Fair Trading transactions
  • Working with Children checks
  • Seniors Cards, and more

Visit our Customer Service team at Snowy Valleys Council, Bridge Street, Tumbarumba

  • Service NSW counter hours:  Monday to Friday 9am - 4pm
  • To book a driving test call our Tumbarumba office on: 1300 ASK SVC (1300 275 782)

Service NSW enquiries: 13 77 88

 

Adelong Library (02) 6941 2442 
Batlow Library (02) 6941 2446
Talbingo Library (02) 6949 5344
Tumbarumba  Library    (02) 6948 2725 
Tumut Library (02) 6941 2581
Mobile Library (02) 6926 9771

 

For more information see our Libraries page

Adelong, Brungle & Tumut (02) 6941 2591
Talbingo (02) 6949 5641
Tumbarumba & Khancoban        (02) 6948 9161

 

 

 

  • Tumbarumba Multi Service Outlet (02) 6948 9161
  • Tumbarumba Visitor Information Centre (02) 6948 3333
  • Tumut Region Visitors Centre (02) 6947 7025
  • Snowy Valleys Council Infrastructure Works Division: 
  • Khancoban Depot    (02) 6076 9508   
  • Tumbarumba Depot  (02) 6948 9155
  • Tumut Depot  (02) 6941 2400 

     

 

 

Emergency Services

Police, fire, ambulance 000
Fire & Emergency Services   13 1317
State Emergency Services (SES) 132 500

 

Customer Service Feedback Form

Customer-Service-Feedback-Form.pdf(PDF, 353KB)

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