Water Supply

Use our online service for reporting water issues, maintenance requests, inquiries about restrictions or offenses, water quality problems, backflow device reports, connection applications, or other water-related matters.

Make a Water Request

In the Snowy Valleys we rely on six Water Treatment Plants to provide us with clean and safe drinking water, and each plant has its own characteristics.

  1. Batlow
  2. Brungle
  3. Khancoban
  4. Talbingo
  5. Tumbarumba
  6. Tumut (supplying both Tumut and Adelong)

Our specialist Water Treatment Plant Operators undertake quality water testing 365 days a year to ensure your drinking water is safe to drink and meets Australian Drinking Water Guidelines.

Drinking Water Quality Monitoring Reports

Council performs routine drinking water sampling and testing to monitor the quality of drinking water. Samples are sent to NSW Health Pathology laboratories for analysis with results being submitted to the NSW Drinking Water Database.

Compliance is determined against the Australian Drinking Water Guidelines (2011) (ADWG) guideline values for E. coli, physical and chemical characteristics of drinking water. 

The report provides a high level summary and detailed results for all of Council's six water supply treatment and reticulation systems.

The results show the individual characteristics tested, the number of samples undertaken, the mean and maximum value of all the samples for each characteristic and the level of compliance.

The 2024 report also includes recent samples for Per- and Poly-Fluorinated Alkyl Substances (PFAS). The results for all PFAS samples for Council’s water supplies were recorded at the lower limit of detection. These results cannot be shown as “not detected”, however less than or equal to the limit of detection means the characteristic could not be given a specific result or number and may or may not be present below the number recorded.

SVC-Drinking-Water-Quality-Monitoring-Report-2024(PDF, 541KB)

 

Water Meters

Find out how to read your water meter and check for leaks

Water Filling Stations

Our Water Fill Stations provide emergency potable water access.. Water filling stations are for residential customers and commercial water carriers.

Boil Water Notices

Boil water notices or alerts are issued when residents are considered to be at risk of exposure to a contaminated water source. In the case of a boil water alert a public notification will be issued to provide advice to take precaution when accessing the public water supply.

Water Restrictions

Level 1 Water Restrictions are currently in place across the Snowy Valleys.
Learn more about the restrictions and how to save water all year round.

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