Council to undertake Service Level Review Project

Published on 02 October 2018


Defining future levels of service and engaging with the community regarding expectations and parameters are key objectives as Council launches into its Service Level Review project.

Council’s General Manager Matthew Hyde said the services that Council delivers to, and for the community are provided within limited resources and it was important to ensure efficiencies to safeguard a financially sustainable future.

“The Service Level Review is an opportunity for recalibration, to examine the services Council provides and to ensure they are sustainable long term and meet the community’s needs”, Mr Hyde said.

Snowy Valleys Council is looking to engage community members in a meaningful conversation to help set its priorities for the coming years.

“This service review is at its core a conversation between council and the community in considering how services are delivered to meet the community’s expectations while ensuring value for money”, Mr Hyde explained.

Council is currently seeking expressions of interest from community members to join its Service Review Sounding Board.

Mr Hyde explained that Sounding Board members would work with Council staff to determine service priorities, identify gaps in current services and facilities and set service levels for the future, ensuring value for money.

“We are seeking a broad section of community representation for the Community Sounding Board to ensure we hear from all areas of the community across the Snowy Valleys Council region, Mr Hyde said.

Community Sounding Board members will be required to meet fortnightly (on Saturdays) over four occasions, commencing on 27 October 2018: two short (2hr) sessions and two full-day sessions.

For those unable to make the commitment to the Sounding Board, Council will also be providing other ways locals can get involved and have their say including a phone survey and an on-line participatory budget allocator tool.

“If you want to play a contributing role in the decision making of Council then we look forward to hearing from you”, Mr Hyde said

For more information on the Service Level Review project and to express interest in participating in the Community Sounding Board visit or pick up a hard copy from Council offices and Council Libraries.

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